Error and Status Codes

This document helps in understanding 'how error messages are structured and see all available error codes' returned by Sinch India WhatsApp API.

Case 1:-
When MSISDN is not present:

{
    "success": "false",
    "description": [
        {
            "errorCode": "invalid_msisdn",
            "errorDescription": "INVALID MSISDN"
        }
    ]
}

Case 2:-
Enterprise has subscribed to the 'User Consent' feature, but MSISDN is not Opted In. Hence, Enterprise will get below error:

{
    "success": "false",
    "description": [
        {
            "errorCode": "24",
            "errorDescription": "OPTIN BLOCKED"
        }
    ]
}

Case 3:-
Enterprise has subscribed to the 'User Consent' feature, but MSIDDN is Opted Out. Hence, Enterprise will get below error:

{
    "success": "false",
    "description": [
        {
            "errorCode": "24",
            "errorDescription": "OPTOUT BLOCKED"
        }
    ]
}

Case 4:-
Message request body is not in prescribed format and processing has been failed during transcoding:

{
    "success": "false",
    "description": [
        {
            "errorCode": "message.transcode.failed",
            "errorDescription": "Message transcoding failed"
        }
    ]
}

Note: Case 4 is applicable for Legacy version only.